FAQ

We provide all essential packing materials, including boxes, cushioning, blankets, straps, and protective wrapping. You are welcome to use your own materials if you prefer, although we recommend using ours to ensure the highest level of protection for your belongings.

Yes, we provide insurance and liability cover during transportation. In the unlikely event of damage or loss, your belongings will be covered under our policy. For fragile or high-value items such as glassware, electronics, or artwork, please let us know at the time of booking so we can take extra precautions and ensure they are properly documented.

Before moving day, we ask for a basic inventory, including the number of rooms, the type and quantity of large furniture or items, and an estimated volume of belongings. If required, we also offer a pre-move survey — either in person or via video call — to assess the volume more accurately. This helps us arrange the appropriate packing materials, workforce, and vehicle size for your move.

Yes, for safety and legal reasons, there are certain items that we cannot transport. These include hazardous materials such as flammable liquids and chemicals, perishable food items, and any goods restricted under transport regulations. We kindly ask customers to arrange separate handling for these items.

We recommend booking as early as possible, particularly during busy periods, to ensure the availability of vehicles and staff. However, we are also able to accommodate short-notice and last-minute moves, subject to availability.

Yes, we can arrange secure temporary storage for short- or medium-term needs if there is a gap between moving out and moving in. Any applicable storage charges will be clearly outlined in your quotation.

We accept bank transfers, credit and debit cards (where applicable), and cash payments where feasible. Payment terms — whether a deposit is required at the time of booking or full payment is due upon completion — will be clearly outlined in your quotation.

Vale MSS provides professional moving, shipping, and cleaning services throughout London, England, and Wales. Whether you need a local house move, office relocation, or commercial cleaning service, our experienced team is ready to help.

Yes. We offer reliable home removals, office removals, commercial relocations, furniture moving, and business moving services. Our trained team ensures your belongings are transported safely and efficiently.

Yes. Our affordable Man and Van services in London are ideal for small house moves, student moves, furniture delivery, single-item transport, and same-day moving requirements.

Absolutely. We supply high-quality packing materials and provide professional packing and unpacking services to keep your belongings protected during transportation.

Yes. Our End of Tenancy Cleaning in London is designed for tenants, landlords, estate agents, and property managers. We thoroughly clean the property to help meet rental agreement standards.

Vale MSS provides a wide range of professional cleaning services, including: Commercial Cleaning Office Cleaning Residential Cleaning Deep Cleaning Carpet Cleaning Oven Cleaning Window Cleaning Restaurant Cleaning Retail Cleaning High-Pressure Washing Communal Area Cleaning

Yes. Our experienced cleaning and moving teams are fully trained and insured, using modern equipment and eco-friendly cleaning products to deliver high-quality results.

Yes. We specialise in office removals in London, helping businesses relocate with minimal disruption. We can also assist with furniture dismantling, assembly, packing, and transportation.

Yes. Our team can safely dismantle, transport, and reassemble beds, wardrobes, office furniture, desks, and other large items during your move.

Yes. If you need temporary or long-term storage during your move, Vale MSS can help arrange secure storage solutions for household and commercial belongings.

Simply contact us by phone, WhatsApp, or through our online enquiry form. We'll provide a free, no-obligation quote based on your requirements.

Yes. Depending on availability, we provide same-day and next-day moving and cleaning services across London and surrounding areas.

With over 17 years of industry experience, ValeMSS offers dependable moving, shipping, and cleaning services backed by trained professionals, insured services, competitive pricing, flexible scheduling, and excellent customer support.

Yes. Many customers choose our complete relocation package, which includes packing, transportation, furniture assembly, and professional cleaning before or after the move, saving both time and money.

We recommend booking as early as possible, especially during busy periods. However, we also accommodate last-minute bookings whenever our schedule allows.

Yes. We offer flexible commercial cleaning contracts in London for offices, retail stores, restaurants, apartment blocks, and other commercial properties with daily, weekly, or customised schedules.

Yes. ValeMSS operates 7 days a week, including weekends, to provide convenient moving and cleaning services around your schedule.

We proudly serve customers throughout London, Greater London, England, and Wales, providing trusted moving, shipping, and professional cleaning services for both residential and commercial clients.